My 2 PM appointment was a "no-show."
The "no-show" arrived at 4:30 PM.
Even though the "no-show" actually allowed me to get back on time seeing my other appointments and walk-ins, I was still annoyed he arrived so late.
He declined to re-schedule when asked by my nurse.
He wanted to be seen.
Patient (when I abruptly walked into the exam room): Sorry I was late but my supervisor wouldn't let me leave on time.
Me: I understand but you could have called to re-schedule.
Patient: No, that's OK. I figured I'd just wait to see you since I had an appointment.
Me: You can ask for a later appointment time in the future if it would work out better for you.
Patient: Oh, I don't need to do that. The 2 o'clock appointment is fine.
Me: You came 2 and 1/2 hours after your appointment time.
Patient: I didn't mind waiting to see you since I had an appointment (he had been waiting an entire 14 minutes).
Me: I'll try to help with whatever acute needs you have then.
Patient: That's great, I have a bunch of things to discuss with you during this appointment...
He either had no idea where I was trying to go with my conversation or he was doing a great job of pretending not to know.
I was at the fork in the road.
Luckily, I opted for the appropriate, professional response instead of listening to the evil voice in my head.
Me: Sure thing, lets go over your concerns.
We reviewed his health concerns and had a long discussion on the emotional turmoil he was experiencing with his ex-wife.
I was able to offer some advice.
I'm glad I was able to re-program at the fork.
It turned out to be a great visit.